Category: Disagreement

Gentle Persuasion

Many years ago I was part of a sales team. Management wanted us to approach our customers with a lighter method than our competitors. What was being used more commonly at the time was a very aggressive, “in-your-face” technique that amounted to bullying customers into buying. Our company came...

“With All Due Respect…”

Have you ever used the phrase, “With all due respect?” You have haven’t used it yourself you may have heard it in a TV program, probably uttered by an indignant subordinate unsuccessfully attempting to assert him- or herself, or perhaps two attorneys vying for position in a heated discussion....

Are You Reactive or Responsive?

A flight attendant colleague of mine asked me to write about avoiding negative energy from some of her customers. Her request reminded me of how different it is to “respond” to a situation instead of “reacting” to it. I began to think about how much energy we give to...