Month: November 2011

Does It Really Make a Difference?

I do my best to be engaged and concerned when someone is relating a story to me. Really I do! But there are times, and I know you’ve been there, when I just look at the person and say, “And, you’re telling me this because…?” Sometimes we just need...

It’s Warm

We like to be comfortable. We also expect to dictate how we want to have our comfort. We become annoyed when our comfort is compromised. Many an American has been appalled at what other countries (even European nations) consider a 3-star hotel. Americans, at least a good number of...

Gentle Persuasion

Many years ago I was part of a sales team. Management wanted us to approach our customers with a lighter method than our competitors. What was being used more commonly at the time was a very aggressive, “in-your-face” technique that amounted to bullying customers into buying. Our company came...